part a: sniglets
In Part A of our lab, we were asked to come up with three sniglets. Sniglets are “words that are not in the dictionary but should be”. Below are the three sniglets that came to mind.
Snownado – snow·na·do (noun) is when snow drifts into a circular pattern causing a white out condition.
Chip Staler – chip stal·er (noun) a person, who forgets to close the bag of chips properly, causing the chips to go stale.
Maildow – Mail·dow (noun) is a mail box whose door is broken/off causing the mail box to have a window.
Snownado – snow·na·do (noun) is when snow drifts into a circular pattern causing a white out condition.
Chip Staler – chip stal·er (noun) a person, who forgets to close the bag of chips properly, causing the chips to go stale.
Maildow – Mail·dow (noun) is a mail box whose door is broken/off causing the mail box to have a window.
part b: reframing a problem
Last week when I went out for lunch at Wendy's, I noticed 4 people bring back food to the counter because it was too cold. The first thing that popped up in my mind was that it was taking too long for the food to be delivered to the customer. That original thought, was only partially true. Having to throw away food because it wasn't satisfying the customer could be very costly for the company and might make the customer go to another fast food place before returning.
This problem got me thinking, why was the food coming out so slowly. I watched the next order and noticed the fries and nuggets were on the tray waiting for the burgers to be cooked. Waiting sometimes 2-3 minutes. No wonder the food was getting cold. As food was ready, they would place it on the tray. What if, it took an extra couple of seconds to provide the customers with hot food. Would it be worth it for the company? Instead of just placing the food on the tray when it was ready, why not wait to put the fries and nuggets on the tray until after the burgers are ready? Burgers take longer to make and the fries and nuggets could stay under the heating lights, keeping them warm. This way everything would the right temperature and they would not have to remake orders.
When looking at the design of how Wendy's delivers their food to the customer it wasn't that it was taking too long and that is why the food was cold. It was the order in which the food was delivered. When I finally figured it out, I talked to the manager. He said that the correct order should be the burger then fries but a lot of the newer store members have not been properly trained... Problem solved!
This problem got me thinking, why was the food coming out so slowly. I watched the next order and noticed the fries and nuggets were on the tray waiting for the burgers to be cooked. Waiting sometimes 2-3 minutes. No wonder the food was getting cold. As food was ready, they would place it on the tray. What if, it took an extra couple of seconds to provide the customers with hot food. Would it be worth it for the company? Instead of just placing the food on the tray when it was ready, why not wait to put the fries and nuggets on the tray until after the burgers are ready? Burgers take longer to make and the fries and nuggets could stay under the heating lights, keeping them warm. This way everything would the right temperature and they would not have to remake orders.
When looking at the design of how Wendy's delivers their food to the customer it wasn't that it was taking too long and that is why the food was cold. It was the order in which the food was delivered. When I finally figured it out, I talked to the manager. He said that the correct order should be the burger then fries but a lot of the newer store members have not been properly trained... Problem solved!